Privacy Policy

BasementResponsePro ("we," "us," "our") operates a contractor-matching service that connects homeowners with independent, licensed foundation repair and basement waterproofing contractors. This Privacy Policy describes what we collect, how we use it, and your choices.

Information we collect

When you submit a request through our website, we collect the information you provide, which typically includes: your name, phone number, email address, ZIP code, city, state, a description of the issue, urgency level, and whether you have homeowner's insurance. We also automatically collect limited technical data such as IP address, browser type, and pages viewed for analytics and fraud prevention.

How we use your information

We use the information you provide to match you with one or more independent contractors in our network who serve your area. We may share your submitted information with those contractors so they can contact you regarding your repair needs. We may also use your information to improve our service, prevent fraud, comply with legal obligations, and — with your consent — send you occasional communications about related resources.

Communication consent

By submitting a request, you consent to being contacted by phone, SMS, or email by one or more licensed contractors in our network regarding your repair needs. This consent is not a condition of any purchase. Standard message and data rates may apply. Automated technology may be used. You can revoke this consent at any time by asking the contractor directly or by contacting us.

Information sharing

We share the information you submit with independent contractors in our network who may serve your area. These contractors are independent businesses and have their own privacy practices; once information is shared, it is subject to their policies as well as ours. We do not sell your personal information to third parties unrelated to contractor matching. We may share aggregated, anonymized data for analytical purposes.

Your choices & rights

You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information, subject to legal exceptions. Residents of certain U.S. states (including California, Colorado, Connecticut, Virginia, Utah, and others) have additional rights under state privacy law. To exercise any of these rights, contact us at privacy@basementresponsepro.com.

Do Not Call / Opt-out

You may opt out of marketing communications from us at any time by replying STOP to an SMS, clicking unsubscribe in an email, or contacting us. Contractors in our network are responsible for their own opt-out handling — if you no longer wish to hear from a specific contractor, inform them directly.

Data security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information you submit. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Children

Our service is directed to adults (18 or older) who own or rent residential property. We do not knowingly collect information from children under 16.

Changes

We may update this policy from time to time. We'll update the "Last updated" date at the top when we do. Material changes will be highlighted on our homepage or by other notice.

Contact

Questions? Contact us at privacy@basementresponsepro.com.