Terms of Service

These Terms of Service ("Terms") govern your use of the BasementResponsePro website and contractor-matching service ("Service"). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

What we are — and what we are not

BasementResponsePro is a matching service. We are not a contractor. We do not perform repairs, inspections, or estimates, and we do not employ, supervise, or control any contractor. We facilitate introductions between homeowners and independently owned, licensed, insured contractors who may be able to help with foundation repair or basement waterproofing needs.

No endorsement or guarantee

While we apply reasonable screening criteria in selecting contractors for our network, we do not endorse any specific contractor and make no representations or warranties about the quality, timeliness, pricing, warranty terms, or workmanship of any contractor's services. The contractor you hire is solely responsible for the work performed. You are responsible for independently evaluating any contractor, verifying their credentials, requesting written estimates and warranties, and satisfying yourself before authorizing any work.

Free estimates and inspection fees

Free written estimates are standard across our contractor network, and most contractors also offer free in-home inspections. However, some complex or engineering-intensive situations may require a paid inspection — in those cases, the contractor will inform you of any fee before scheduling. We do not control contractor pricing or fee policies.

No professional advice

Content on this website — including educational articles, warning signs, typical price ranges, timelines, and warranty descriptions — is for general informational purposes only and does not constitute engineering, legal, financial, insurance, or real estate advice. For advice specific to your property, consult a licensed structural engineer, your insurance provider, and a licensed contractor.

Your responsibilities

You agree to provide accurate information when submitting a request, to use the Service only for legitimate property repair needs, and to comply with all applicable laws. You acknowledge that submitting a request authorizes contractors in our network to contact you by phone, SMS, and email.

Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Limitation of liability

To the fullest extent permitted by law, BasementResponsePro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from or in connection with: (a) your use of the Service; (b) any services performed or not performed by any contractor; (c) any dispute between you and a contractor; or (d) any property damage, personal injury, or financial loss arising from repair work. Our total aggregate liability to you for any claim arising out of or relating to the Service shall not exceed one hundred U.S. dollars ($100).

Indemnification

You agree to indemnify and hold harmless BasementResponsePro, its affiliates, and its service providers from any claim, loss, or expense arising from your use of the Service, your contract or interaction with any contractor, or your breach of these Terms.

Intellectual property

All content on this website — including text, graphics, logos, and software — is the property of BasementResponsePro or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written permission.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware, except where applicable consumer protection law provides otherwise.

Changes to these Terms

We may update these Terms from time to time. The updated version will be posted with a new "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Contact us at legal@basementresponsepro.com.